Privacy Policy

This privacy policy sets out how we use and protect any information that you give Nest Concierge when you use this website.

You should check this page from time to time to ensure that you are happy with any changes. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at ask@nestconcierge.co.uk

What data do we collect?

Communication Data - this includes any communication, whether that’s on the contact form on our website, through email, text, social media messaging, social media posts or any other communication you send us.
Customer Data - this includes details such as your name, title, billing address, delivery address, email address, phone number, alternative contact details, purchase details and your payment card details. We do not collect data that is sensitive such as race, ethnicity, sexual orientation.
User Data - includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.
Technical Data – this includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data – this includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.

Why do we collect this data?

To provide the requested services to you.
To provide you with useful content.
To ensure proper functioning of our services.
To keep records of our transaction for the service you have purchased.
To offer and improve our services.
To provide you with requested information or technical support.
To facilitate your movement through our websites or your use of our services.
To do a better job of advertising and marketing our services (our use of your information to do this is performed with your consent where required by applicable law).
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law).
To diagnose problems with our servers or our services.
In connection with our security and compliance programs.
To administer our websites.
To communicate with you.
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law).
To assist us in offering you a personalised experience or otherwise tailor our Services to you.
To enable you to take part in promotions such as competitions, prize draws and free give-aways.
As otherwise described in this privacy policy.

Security

‍We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

‍Disclosures of Personal Data

‍We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, estate agents, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

‍International Transfers

‍Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third parties service providers may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Links to Other Websites

‍Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

‍Social Media Platforms

‍Communication, engagement and actions taken through external social media platforms this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with
due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

‍Controlling Your Personal Data

‍You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt-in to any direct marketing.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us by writing to the address at the bottom of this page or by emailing ask@nestconcierge.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us by contacting us through our enquiry form on the website.

You may request details of personal information which we hold about you under the Data Protection Act 1998. No fee is is normally payable, however, a reasonable fee will be payable if the request is excessive or repetitive. If you would like a copy of the information held on you please contact us by writing to the address at the bottom of this page or emailing us at ask@nestconcierge.co.uk

Retention of Personal Information

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for as long as necessary to fulfil our obligations and for no more than seven years following the date on which you terminate your use of the Services, unless we are otherwise required by law or regulation to retain your personal information for longer.

Your Legal Rights

Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder.

Nest Concierge is registered with the Information Commissioner's Office under registration number ZA762124.

To exercise any of your rights, please write to us at:

Nest Concierge,
3 Alder Close,
Alton,
Hampshire,
GU34 2AQ.

Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.

Access

You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.

Portability

You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by that other party. Please see Disclosures of Personal Data relating to the transfer of personal information to professional third party providers of the service.

Correction

You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:

You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defence of legal claims; or
You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.

Objection

‍You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.

‍Erasure

‍You may request that we erase the personal information we hold about you in the following circumstances:

where you believe it is no longer necessary for us to hold the personal information;
we are processing it on the basis of your consent and you wish to withdraw your consent;
we are processing your data on the basis of our legitimate interest and you object to such processing;
you no longer wish us to use your data to send you marketing; or
you believe we are unlawfully processing your data.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.

Withdrawal of Consent

Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by writing to us at:

Nest Concierge,
3 Alder Close,
Alton,
Hampshire,
GU34 2AQ.

Queries and Complaints

If you have any questions about this privacy notice or complaints, please contact the Data Protection Officer using the details set out below:

Nest Concierge,
3 Alder Close,
Alton,
Hampshire,
GU34 2AQ

This is without prejudice to your right to raise a complaint with the Information Commissioners Office.

Changes to Our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, by email notification.